Privacy Policy

1. Introduction

CPTUR Ltd ("CPTUR", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use CPTUR, visit www.cptur.co.uk, create an account, interact with venues, participate in matches, rankings, crews, competitions or other CPTUR services.

CPTUR is a platform designed to connect padel players, venues and communities.

CPTUR Ltd is the controller of personal information covered by this Privacy Policy.

If you have any questions about this Privacy Policy or how your information is handled, contact: hello@cptur.co.uk

2. Information We May Collect

Depending on how you use CPTUR, we may collect the following categories of information.

Account and Profile Information

• Name
• Display name or username
• Email address
• Profile image
• Account identifiers
• Profile information provided by you
• Home or preferred venue where provided
• Player preferences or related profile information

Padel Activity and Performance Information

• Matches played
• Match results
• Match confirmations
• Rankings
• XP or progression information
• Skill or performance information
• Venue activity
• Territory or venue capture activity
• Crews, teams or community participation
• Competition or leaderboard participation

Venue Interaction Information

• Venues viewed
• Venues followed
• Matches played at particular venues
• Events or competitions interacted with
• Venue shop or merchandise interactions
• Other engagement with venue profiles or features

Purchases and Subscriptions

Where CPTUR introduces paid subscriptions, merchandise, venue products or other purchases, we may process information relating to:

• Purchases
• Subscription status
• Transaction references
• Product selections

Payment card details are processed securely by Stripe. CPTUR does not intend to store full payment card details directly.

Communications

If you contact CPTUR, we may collect:

• Your name
• Email address
• Message content
• Support correspondence
• Feedback you provide

Technical and Usage Information

When you use CPTUR or visit our website, technical information may be collected automatically, such as:

• Device type
• Browser type
• Operating system
• IP address
• App or website activity
• Pages or features used
• Error or diagnostic information
• Date and time of activity

3. How We Use Personal Information

We may use personal information to:

• Create and manage CPTUR accounts
• Provide player profiles
• Record and confirm matches
• Calculate rankings, XP and progression
• Operate leaderboards
• Provide crew and community functionality
• Provide venue discovery and venue profiles
• Enable venue competition and territory features
• Provide competitions, challenges and events
• Display relevant activity to other CPTUR users
• Improve CPTUR features and user experience
• Operate customer support
• Communicate important service information
• Prevent misuse, fraud or security incidents
• Analyse performance and usage of CPTUR
• Develop new functionality
• Process subscriptions or purchases where applicable
• Meet legal, regulatory or contractual obligations

4. Legal Bases for Processing

Where UK data protection law applies, we rely on one or more legal bases for processing personal information.

Contract

Where processing is necessary to provide CPTUR services you have requested.

Legitimate Interests

Where processing is necessary for our legitimate interests in operating, securing, improving and developing CPTUR, provided those interests do not override your rights.

Consent

Where we ask for your consent for a particular activity.

Legal Obligation

Where processing is required to comply with applicable laws or regulatory obligations.

5. Information Visible to Other CPTUR Users

CPTUR includes social, competitive and community features. Certain information may therefore be visible to other CPTUR users, including where applicable:

• Display name or username
• Profile image
• Rankings
• XP or progression
• Match results
• Leaderboard position
• Crew or team membership
• Competition participation
• Venue activity
• Territory or capture activity
• Other information intended to form part of a public or community player profile

Users should avoid adding sensitive or confidential information to public profile fields.

6. How We Share Information

CPTUR may share personal information with trusted service providers where necessary to operate the platform. The following third-party services are currently used by CPTUR.

Supabase

CPTUR uses Supabase to provide parts of its backend infrastructure, including authentication, database services and related platform functionality. Personal information such as account information, profile information and CPTUR activity may therefore be processed using Supabase infrastructure.

Stripe

CPTUR uses Stripe to process payments and subscriptions where paid CPTUR services are used. Payment card details are processed by Stripe and are not intended to be stored directly by CPTUR.

CARTO

CPTUR uses CARTO mapping services to provide map functionality. When map content is loaded, technical information such as a user's IP address and device request information may be transmitted to CARTO in order to deliver the map content.

Google Fonts

The public CPTUR website may use Google Fonts to display fonts. When these fonts are loaded from Google infrastructure, technical information such as the visitor's IP address may be transmitted to Google.

CPTUR may also share information where required:

• By law
• By a court or regulatory authority
• To protect CPTUR, our users or others
• In connection with a corporate transaction such as an acquisition, investment, merger or sale

CPTUR does not sell users' personal information.

7. Third-Party Booking Platforms

This Privacy Policy will be updated before any personal information is shared with third-party booking platforms or similar integrations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Retention periods may depend on:

• Whether an account remains active
• The type of information
• Legal requirements
• Security requirements
• Dispute resolution
• Financial or accounting obligations

When personal information is no longer required, we may securely delete or anonymise it.

9. Account and Data Deletion

CPTUR users may request deletion of their account and associated personal information.

Where an account deletion feature is available within CPTUR, users may use that feature to request deletion.

Users may also request account or data deletion by emailing: hello@cptur.co.uk

The request should be made from the email address associated with the CPTUR account where possible.

We may need to verify the identity of the person making the request before completing deletion.

Some information may be retained where required for legal, financial, fraud prevention, security or regulatory purposes.

10. Your Data Protection Rights

Under UK data protection law, users may have rights including:

• The right to access personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing relies on consent

To exercise these rights, contact: hello@cptur.co.uk

We may need to verify identity before responding to a request.

Users may also have the right to complain to the UK Information Commissioner's Office.

11. Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet or digital service can guarantee absolute security.

Users should protect their login credentials and notify CPTUR if they believe their account has been compromised.

12. International Data Transfers

Some service providers used to operate CPTUR may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use appropriate legal safeguards where required by applicable data protection law.

13. Children

CPTUR is not intended to knowingly collect personal information from children in breach of applicable law.

If CPTUR becomes aware that personal information relating to a child has been collected without appropriate authorisation or legal basis, we may take steps to delete that information.

14. Third-Party Links and Services

CPTUR may contain links to third-party websites, venues, booking systems, payment services or other external services.

Those services have their own privacy policies.

CPTUR is not responsible for the privacy practices of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy as CPTUR develops.

Any updated version will display a revised "Last Updated" date at the top of this page.

Where changes are significant, we may provide additional notice within CPTUR or through other appropriate communication methods.

16. Contact Us

For privacy questions, data protection requests or account deletion requests, contact: